Mobile / App
5h555 is clear about what data we collect, why we collect it and how it is used when you open an account and transact through local payment routes like bKash, Nagad or Rocket. Access to our platform and this policy's scope depend on your local law and eligible regions.
When you create an account on 5h555, we collect the information you supply during registration — your name, contact details and the payment method you select. If you fund your account using bKash, Nagad or Rocket, our system records transaction reference data to match deposits and withdrawals to your wallet. We do not store your full mobile wallet PIN or OTP; those are handled entirely within the wallet provider's own environment. We also collect device and browser data — including the type of device you use, your IP address and session activity — so we can keep your account secure across mobile and desktop access points. Cookies are used to maintain your session state and to remember preferences such as your chosen language or payment route. You can manage cookie settings through your browser, though disabling them may affect how the account area functions. This policy applies to data processed directly by 5h555. It does not extend to the privacy practices of third-party payment processors, studios like Pragmatic Play or JDB, or any external link we may reference. We retain your account data for as long as your account remains active, and for the period required under applicable law after closure. Availability of this service depends on local law and eligible regions.
This policy covers the specific areas where 5h555 directly collects, processes or stores data. Knowing what falls inside and outside its scope helps you understand exactly where our obligations begin and where a third party's own policy takes over.
Data you enter when opening or logging into your account — including email address, contact number and password — falls fully within this policy. We process this to authenticate you and maintain a secure session on both mobile and desktop.
When you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference and amount against your account wallet. The payment processor handles the underlying transfer; their separate privacy terms govern that leg of the journey.
Your browsing behaviour within the platform — pages visited, games opened, session duration — is logged for security and service-quality purposes. This data stays within our system and is not used to build advertising profiles for external parties.
Game studios such as PG Soft, CQ9 or Joker operate their own software environments. Data passed to those environments for game delivery is subject to their own terms. We do not control or take responsibility for how third-party providers store session data on their side.
You hold several clear rights over the data we hold for your account, and we have set up accessible routes so you can act on them without needing legal expertise. If you want to know what data is attached to your account, you can submit a request through our support channel and we will provide a summary of the records we hold. Should any of your details be incorrect — a contact number linked to the wrong wallet, for instance — you can update most fields directly inside the account settings area; for anything that cannot be changed there, our support team can assist. If you decide to close your account, you may also request deletion of personal data that is not required to be kept under applicable law. All requests are acknowledged, and we aim to respond with a clear next step rather than leaving you waiting without any update. Your ability to exercise these rights may depend on local law and eligible regions.
Submit a data-access request via our published support route. We will confirm what information we hold, including any payment reference data linked to your bKash, Nagad or Rocket transactions.
Log in and open the account settings page to update your contact details or wallet information directly. Changes that require identity verification will be flagged with the steps shown inside your account.
If any part of this policy is unclear — particularly around how your mobile payment data is handled — contact our support team with your question. We will respond with a plain-language explanation specific to your account.
On account closure, you may request deletion of personal data not subject to a legal retention obligation. Submit the request through the support channel listed in the Support section below, and we will confirm what can be removed.
If you have a question about your account data, a payment reference you do not recognise or any other matter covered by this policy, reach us through the routes published on the site. We do not publish unverified contact details or operating hours we cannot stand behind.
Open the chat widget on any page while logged into your account. State your query clearly — for example, a Nagad or bKash transaction reference you need explained — and the team will pull up the relevant account record.
Send a message to the support email address shown in your account dashboard. Include your registered contact number and the nature of your privacy request so we can direct it to the right person without back-and-forth delay.
The help section inside your account lists common privacy questions and the steps to follow for data requests. Check there first — many queries about payment data records and cookie settings are answered with a self-service path.
We apply access controls and session monitoring to keep your account data from being reached by unauthorised parties. Payment reference data from bKash, Nagad and Rocket transactions is stored in a way that ties each record to your account ID rather than your raw wallet number, reducing what is exposed if a record is ever queried outside normal account processes.
We use session cookies to keep you logged in across device switches and functional cookies to remember your payment route preference. You can adjust these through your browser settings at any time, though removing session cookies will require you to log in again on each visit.
Your account data is held for as long as your account is active. After closure, we retain only what applicable law requires. Records linked to bKash, Nagad or Rocket transactions are kept in line with financial record obligations, not indefinitely.
Password hashing and session expiry are in place to limit exposure if a device is lost or shared. We strongly encourage you to use a unique password for your 5h555 account, especially if you fund it from a mobile wallet you use for daily transactions.
When we make a material change to this policy, we publish a notice in the account area. Continued use of the platform after a posted change means you have had the opportunity to review it. If you disagree with a change, the process to raise that with us is through the support contact routes above.
These are the questions we hear most from people reviewing this policy. If yours is not here, the support routes in the section above are the right place to ask.
We do not sell or share your payment data with advertisers or data brokers. Transaction reference data from bKash, Nagad and Rocket is shared only with the relevant payment processor to match your deposit or withdrawal to your account, and that processor operates under its own privacy terms.
Submit a data-access request via live chat or the support email address shown in your account dashboard. Include your registered contact number. We will provide a summary of the personal data tied to your account, including any transaction reference records we hold.
Most contact details can be updated directly inside the account settings page after login. If the field requires identity verification before a change is accepted, the account area will show you the steps to follow. For anything that cannot be changed in settings, our support team can assist.
On closure, you may request deletion of personal data that is not subject to a legal retention requirement. Payment reference records are kept for the period required under applicable law. We will confirm exactly what can be removed and what must be retained when you submit the request.
Session cookies are required to keep you logged in as you move between sections of the platform on your mobile browser. Functional cookies remember preferences such as your last-used payment route. You can disable non-essential cookies in your browser, but this may affect how the account area behaves.
Our policy covers the data 5h555 directly collects and processes. Game studios such as PG Soft and Pragmatic Play run their own software environments, and data processed within those environments is subject to each studio's own terms. We are not responsible for their data practices.